The women were attempting to use blankets and wipes to settle in when one of the pilots showed up, Benson wrote.
She said the pilot told the women, who were on their way to Vienna, that they could leave and book new flights at their own expense “or they would be escorted off the plane by security and placed on a no-fly list!”
Benson said the pilot accused the women of being rude to the flight attendant, which she disputed – “they were upset and firm, but not rude!”
Security then escorted the women off the plane.
Asked if it would dispute any of Benson’s accounts, Air Canada did not respond.
In its statement, Air Canada said it was still reviewing the matter on Tuesday and has contacted the passengers “as our operating procedures were not followed correctly in this instance”.
“This includes apologising to these customers, as they clearly did not receive the standard of care to which they were entitled, and addressing their concerns.”
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